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MFEC | The Leading Tech Company in Thailand

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Reduce Costs and Development Time with ServiceNow App Engine

In an era where fast and efficient application development is required, ServiceNow App Engine offers a Low Code solution that meets these demands. It helps reduce both time and budget costs for organizations by enabling development teams to quickly and cost-effectively build applications tailored to specific business needs. What is ServiceNow App Engine?    ServiceNow App Engine is a Low Code application development solution on the ServiceNow platform. While ServiceNow provides pre-built applications for specialized areas like IT Service Management (ITSM) and Customer Service Management (CSM), many organizations require further customized solutions. App Engine enables flexible and efficient application development tailored to meet the unique operational needs of each organization. ServiceNow App Engine leverages AI to elevate business operations By utilizing AI, ServiceNow App Engine allows for rapid application development and coding. This enables organizations to quickly respond to the rapidly changing digital market, ensuring the ability to compete efficiently. 

MFEC

MFEC

Enhance Professional Customer Service with ServiceNow CSM and Contact Center

In the digital age, where customer needs are at the heart of building strong business-customer relationships, ServiceNow Customer Service Management (CSM) and Contact Center play a crucial role in helping businesses respond to customer demands quickly and accurately, while also enabling teams to manage information effectively. What is ServiceNow CSM?  ServiceNow Customer Service Management, or ServiceNow CSM, is a platform that helps businesses manage customer requests and strengthen relationships through comprehensive services—from service requests and case management to issue resolution. It streamlines customer service processes by providing tools that enhance the efficiency and quality of service delivery.  The Contact Center facilitates the management of customer interactions across various channels, such as phone, email, and chat, ensuring all information is systematically collected and tracked for a more organized and swift service experience.  What Problems Does ServiceNow CSM Solve?  1. Delayed Service  ServiceNow CSM features automatic task assignment to responsible staff,

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MFEC

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Enhance Your Business Security with the SecOps Solution from ServiceNow

SecOps (Security Operations) from ServiceNow is an approach to managing system and data security within an organization, focusing on threat detection to provide visibility into cybersecurity risks and reduce vulnerabilities in the system. It also enables you to prioritize issues or risks effectively. Professional Collaboration between Business Service Management (BSM) and Information Security (Infosec)  BSM, experts in IT operations with experience in using tools or software, has collaborated with Infosec, specialists in security with experience in security tools.  The result is a more comprehensive threat protection system. This enables efficient and responsive implementation of security operations, addressing issues quickly while enhancing business opportunities. It also elevates system security beyond previous levels. Which Problems Can SecOps Solutions Help?  Threat Detection: Enables businesses to identify and respond to threats quickly, preventing damage and reducing potential risks to the system. Prioritization of Issues: Helps in identifying and prioritizing the most critical

MFEC

MFEC

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MFEC and ServiceNow Co-Host ‘ServiceNow Innovation Summit Bangkok (Put AI to Work for People)’

MFEC and ServiceNow co-hosted the ‘ServiceNow Innovation Summit Bangkok (Put AI to Work for People)’ to showcase solutions that streamline IT services in customer organizations, reduce complexity, and enhance user satisfaction by integrating Generative AI into ServiceNow, while Ms. Piamnatda Guntawong, Solution Consultant Manager at MFEC, spoke as an expert on the solution.  This solution combines ITOM (IT Operations Management), ITSM (IT Service Management), and Generative AI, offering flexibility and adaptability to meet the unique needs of various industries. ITOM (IT Operations Management) involves managing an organization’s IT operations, covering the automated discovery of IT infrastructure and services. It also utilizes AI to aggregate issues and relationships, reducing the time needed to identify root causes and ensuring efficient and continuous IT operations. ITSM (IT Service Management) is the management of IT services that enables organizations to provide services quickly, with high quality, and effectively meet business needs. Integrating AI enhances

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MFEC Collaborates with ServiceNow to Organize Workshop ‘Accelerating Vulnerability Response’

The Business Service Management (BSM) and Information Security teams of MFEC, in collaboration with ServiceNow, organized a workshop on ‘Accelerating Vulnerability Response’ to exchange insights on the ‘Security Operations (SecOps)’ solution, aimed at closing security gaps and enhancing business operations for clients.  In this workshop, participants and speakers discussed and shared their views on how SecOps operates to reduce organizational risks by managing and responding to threats. By integrating security with IT operations, SecOps helps minimize work time and inefficient use of resources. It prioritizes and reports on all current and future risks and vulnerabilities, ensuring that threat responses are accurate and prompt. Key topics presented by experts from MFEC and ServiceNow during the workshop included: – Discovering the ServiceNow Platform by Thanaed Chiawchanlikit (BSM Manager, MFEC) – Overview of ServiceNow Security Operations by Jovern Oh (Solution Sales Executive, ServiceNow) – Enhancing Vulnerability Management and Remediation with ServiceNow Vulnerability Response

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MFEC

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MFEC and ServiceNow Co-Hosted TH FSI CRO Roundtable: The AI tsunami

In the fast-paced and ever-changing financial sector, addressing risks while striving for sustainability and stability is an essential issue that organizations must carefully consider, to meet the needs of today’s market and customers. MFEC and ServiceNow co-hosted the seminar “TH FSI CRO Roundtable: The AI tsunami: How to prepare for the risks, as well as the opportunities.”  The event highlighted the challenges and opportunities presented by AI, facilitating the sharing of insights and experiences among risk management executives from Thailand’s leading financial institutions, fostering valuable knowledge exchange. The primary goal of this seminar was to emphasize the importance of adapting to and leveraging advancements in AI. It focused on maintaining organizational trust and effectively reducing risks, while also enabling companies to fully respond to the rapid changes in the financial landscape.

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MFEC Attends the ServiceNow Asia Partner summit in Singapore

MFEC leads a team to participate in the ServiceNow Asia Partner Summit in Singapore as a Specialist Partner with expertise in ServiceNow, engaging in discussions with partners from various countries to exchange business perspectives and update knowledge on technology, focusing on Generative AI and the development of other technologies, to deliver the best outcomes for customers and jointly drive the sustainable growth of ServiceNow in Asia.  This participation is part of MFEC’s mission to transform IT challenges into future advantages through collaboration across all sectors, with the expectation of applying the knowledge gained to enhance service solutions for businesses in Thailand.

MFEC

MFEC