MFEC and ServiceNow co-hosted the ‘ServiceNow Innovation Summit Bangkok (Put AI to Work for People)’ to showcase solutions that streamline IT services in customer organizations, reduce complexity, and enhance user satisfaction by integrating Generative AI into ServiceNow, while Ms. Piamnatda Guntawong, Solution Consultant Manager at MFEC, spoke as an expert on the solution.
This solution combines ITOM (IT Operations Management), ITSM (IT Service Management), and Generative AI, offering flexibility and adaptability to meet the unique needs of various industries.
ITOM (IT Operations Management) involves managing an organization’s IT operations, covering the automated discovery of IT infrastructure and services. It also utilizes AI to aggregate issues and relationships, reducing the time needed to identify root causes and ensuring efficient and continuous IT operations.
ITSM (IT Service Management) is the management of IT services that enables organizations to provide services quickly, with high quality, and effectively meet business needs.
Integrating AI enhances efficiency in several areas of IT services, such as detecting and solving initial issues, reducing redundant tasks and time, analyzing data to identify root causes, summarizing problems, and using Natural Language Understanding (NLU) to create applications based on user requirements.
MFEC provides a team of experts who are ready to support the development of the ServiceNow system with end-to-end delivery and support. As an integration specialist, our team focuses on enhancing the user experience to meet the unique requirements of each client.
Furthermore, we offer an outsourcing service for managing and developing the ServiceNow system, ensuring that our clients’ systems are professionally developed and maintained. With MFEC being recognized as the Partner of the Year in Consulting, Implementation, and Reseller, we guarantee our delivery of excellent service to all clients.
