IT Service Management (ITSM)
Platform that follows the standard principles of ITIL.
If you are looking for an easy-to-use ITSM solution to simplify your IT process, TicketIn is the answer you are looking for. We focus on providing tools that help make your work processes easier.
IT Service Management (ITSM) platform that follows the standard principles of ITIL to efficiently handle Incident Management, Change Management, Service Request Management and Problem Management. We offer robust data management and reporting capabilities to support your organization’s strategic initiatives and adapt to any changes in strategy.
Our Services
Incident Management
Incident Management process focuses on quickly resolving issues or restoring systems to minimize any impact on your organization or customers when a service disruption occurs.
Service Request Management
Service Request Management process manages requests to facilitate convenient service delivery for low-risk items, such as password changes or setting up a new employee's notebook. Our services ensure prompt and efficient customer service.
Change Management
Change Management process consists of opening a ticket, collecting request details, evaluating the request type, creating an action plan, seeking approval, executing the plan and reviewing changes.
Report Management
We provide tailored reporting services that align with your organization's needs. Our reports are designed to enhance your work's efficiency, accuracy, and speed.
SLA Management
Service Level Agreement (SLA) management process focuses on ensuring both service providers and customers' adherence to the agreed service terms. This helps to eliminate any ambiguity in service delivery and ensures both parties receive the proper services within the agreed time frame.
IT Service Management (ITSM) platform that follows the standard principles of ITIL to efficiently handle Incident Management, Change Management, Service Request Management and Problem Management. We offer robust data management and reporting capabilities to support your organization’s strategic initiatives and adapt to any changes in strategy.