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MFEC | The Leading Tech Company in Thailand

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Proud to be MFEC: Looknam, Wasuntara Kantayo, Business Development and Partner Alliance

Hello, I’m Wasuntara Kantayo, or Looknam, currently working at MFEC as a Business Development and Partner Alliance in the Information Security team. This year, I had the opportunity to be part of the Cyber Sec Pro project once again, now in its second year.   Cyber Sec Pro was established by the Information Security (InfoSec) team as a valuable opportunity to showcase advanced solutions and insights in cybersecurity. The event not only helps clients understand potential future threats but also builds their confidence in selecting the best technologies and tools to safeguard their organizational data.  I was honored to be entrusted by Mr. Kokanok (Senior Information Security Director) and Mr. Damrongsak (Chief Cyber Security Officer) with the role of Project Manager for the inaugural Cyber Sec Pro event. My role involved coordinating and managing every aspect of the project to ensure its seamless execution and overall efficiency. I was

MFEC

MFEC

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AI Revolution: Uplifting Our Future – Moving Forward with MFEC

At the AI Revolution: Uplifting Our Future, under the theme “Inside MFEC – Current State and Future Trends,” Mr. Natnaka Sundaranaga (the Head of M-Lab) shared his real-world experiences along with concrete examples of AI implementation within the organization. His presentation showcased the approach to driving AI innovation from within, not merely as a concept or directive, but as a testament to the knowledge, expertise, and tangible efforts of the team’s leading organizational transformation.  Mr. Natnaka highlighted insights from the AI Thailand Conference 2024, detailing MFEC’s structured approach to AI adoption across seven levels. These levels range from foundational understanding to fully embedding AI into every aspect of operations. With most employees equipped to leverage AI in generating complex outcomes, this integration has significantly enhanced both work efficiency and decision-making quality. This tiered framework underscores MFEC’s commitment to developing its people and fostering a learning environment that promotes effective AI

MFEC

MFEC

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AI Revolution: Uplifting Our Future – Smart Data Management for Accurate Decision-Making

In an era where vast amounts of data flow in from all directions, high-quality and reliable data management has become a crucial factor in business analysis and decision-making. At the event “AI Revolution: Uplifting Our Future,” under the topic “AI Data Revolution: Basic Cleaning Data,” Mr. Sakan Punyanon (Technical Consultant) shared his insights and experiences in Data Cleaning using Generative AI technology, which improves efficiency and minimizes errors in organizational data management.  Mr. Sakan explained the key steps in organizing and cleaning data, from Data Standardization, Data Validation, to handling repetitive tasks with Generative AI. These components are essential for preparing data for in-depth analysis and more accurate business decision-making. He outlined three fundamental AI-powered steps for effective Data Cleaning that can be practically applied to enhance data quality, making it suitable for detailed analysis and precise decision-making: Data Standardization: Mr. Sakan recommended using OpenAI ChatGPT to standardize data from

MFEC

MFEC

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AI Revolution: Uplifting Our Future – From Chatbots to Intelligent Colleagues

From the early days of chatbots to a future where AI evolves into an intelligent assistant and colleague, this seminar, under the theme “Where are we now? What’s Next?”, featured Mr. Wason Liwlompaisan sharing insights into the evolution of AI technology from its origins to the present. He also explored AI’s transformative potential in shaping the future of organizations and society. AI development began in 1966 with Eliza, one of the earliest chatbots created by Joseph Weizenbaum to simulate human conversation. Although it couldn’t truly understand language, Eliza represented a pivotal milestone in human-machine communication. In the late 1960s and 1970s, another significant advancement came with Shakey, the first robot capable of independent thinking and decision-making. Equipped with sensors to analyze its environment and choose its path, Shakey demonstrated AI’s potential for autonomy and logical reasoning. A major milestone that popularized AI occurred in 1997 when IBM’s Deep Blue defeated

MFEC

MFEC

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Is It Really Time for Businesses to Invest in Handling Climate Change?

When discussing climate change from a business perspective, we can’t avoid asking the question: “Is it time to invest in addressing climate change?” “Is our business part of the group that should act now?” “If so, how much budget should we allocate and what should we invest in?” “When should we invest in digital tools to help with this?” Climate change is no longer just about weather-related issues such as rising temperatures, more frequent and severe natural disasters, or simply a “negative impact on the environment.” It has become a major factor that is increasingly affecting businesses across all industries. This is due to the growing enforcement of regulations both in Thailand and in key partner countries worldwide to drive environmental responsibility. There is also rising consumer demand for sustainable products. Additionally, the risks of natural disasters affecting business operations are pushing industries to seriously plan and prepare to address

MFEC

MFEC

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Enhance Professional Customer Service with ServiceNow CSM and Contact Center

In the digital age, where customer needs are at the heart of building strong business-customer relationships, ServiceNow Customer Service Management (CSM) and Contact Center play a crucial role in helping businesses respond to customer demands quickly and accurately, while also enabling teams to manage information effectively. What is ServiceNow CSM?  ServiceNow Customer Service Management, or ServiceNow CSM, is a platform that helps businesses manage customer requests and strengthen relationships through comprehensive services—from service requests and case management to issue resolution. It streamlines customer service processes by providing tools that enhance the efficiency and quality of service delivery.  The Contact Center facilitates the management of customer interactions across various channels, such as phone, email, and chat, ensuring all information is systematically collected and tracked for a more organized and swift service experience.  What Problems Does ServiceNow CSM Solve?  1. Delayed Service  ServiceNow CSM features automatic task assignment to responsible staff,

MFEC

MFEC

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Reduce Vulnerabilities and Prevent Attacks with Reasonable Cybersecurity from Infosec

Reasonable Cybersecurity “Free Security Infrastructure Assessment” – Protect your business from start to finish with comprehensive security solutions.  4 Cybersecurity Pain Points Businesses Face:   Budget Constraints  Many businesses face budget limitations, especially when technology evolves rapidly, investing in high-performance security solutions requires significant financial resources, making it difficult for small to medium-sized businesses to allocate sufficient funds for comprehensive protection. Personnel Shortages  A shortage of skilled personnel is a major issue for many organizations. Without enough experienced cybersecurity professionals, it becomes challenging to effectively plan, consult, and address security issues, leading to delays and reduced efficiency in managing security threats The Growing Complexity of Cyber Threats  Cyber threats are evolving rapidly, becoming increasingly sophisticated and harder to detect. This growing complexity poses a major challenge for businesses, demanding constant vigilance and up-to-date tools to effectively protect systems and data from emerging risks. Complexity of System Management  As cybersecurity infrastructure and

MFEC

MFEC

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Enhance Your Business Security with the SecOps Solution from ServiceNow

SecOps (Security Operations) from ServiceNow is an approach to managing system and data security within an organization, focusing on threat detection to provide visibility into cybersecurity risks and reduce vulnerabilities in the system. It also enables you to prioritize issues or risks effectively. Professional Collaboration between Business Service Management (BSM) and Information Security (Infosec)  BSM, experts in IT operations with experience in using tools or software, has collaborated with Infosec, specialists in security with experience in security tools.  The result is a more comprehensive threat protection system. This enables efficient and responsive implementation of security operations, addressing issues quickly while enhancing business opportunities. It also elevates system security beyond previous levels. Which Problems Can SecOps Solutions Help?  Threat Detection: Enables businesses to identify and respond to threats quickly, preventing damage and reducing potential risks to the system. Prioritization of Issues: Helps in identifying and prioritizing the most critical

MFEC

MFEC

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Proud to be MFEC: Park, Chaidit Sittisunthornwat, Digital Sustainability Specialist

Hello, my name is Park, Chaidit Sittisunthornwat, Digital Sustainability Specialist at MFEC. In this role, I act as a translator between sustainability and digital technology (IT). The current job responsibilities are quite broad, ranging from sales, business partnership development, idea generation, research, new business development, coordinating with the development team, and collaborating with sustainability experts to create MFEC’s Digital Sustainability Solutions. In addition to my primary duties, I also have the opportunity to support the Corporate Sustainability Development (Corporate SD) team in promoting sustainability within MFEC itself.  MFEC is my first full-time job. My background includes an internship in civil engineering, specifically in structural works for the skytrain system. A significant turning point for me was when I transitioned from civil engineering to the world of business and technology. This shift began when I became part of the first generation of the WEDO Young Talent Program. WEDO is the Digital

MFEC

MFEC

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Unlock Business Sustainability with Digital Sustainability Solution

Digital Sustainability Solution is a comprehensive sustainability service with certified consulting and auditing partners that meet international standards, utilizing digital tools to help you strategize and create perfect sustainability reports. Digital Sustainability Solution consists of 3 services:  1.Data Discovery: A comprehensive sustainability solution for sustainability, partnered with consulting and auditing firms that are certified to meet international standards, utilizing digital tools to help you in planning strategies and creating sustainability reports with precision and effectiveness.  2.Sustainability Platform: A platform which can assist with the calculations and reporting according to various standards such as TGO, ISO 14064-1, GRI, TCFD, IFRS, and SASB. 3.Data Visualization: A tool that analyzes and visualizes sustainability data to provide business insights, enabling businesses to make informed decisions in planning investments and operations aligned with sustainability policies. How Can Businesses Overcome Challenges with the Digital Sustainability Solution?  Managing Complex Data: Reduces manual processes and simplifies data management

MFEC

MFEC