
MFEC and ServiceNow Co-Host âServiceNow Innovation Summit Bangkok (Put AI to Work for People)â
MFEC and ServiceNow co-hosted the âServiceNow Innovation Summit Bangkok (Put AI to Work for People)â to showcase solutions that streamline IT services in customer organizations, reduce complexity, and enhance user satisfaction by integrating Generative AI into ServiceNow, while Ms. Piamnatda Guntawong, Solution Consultant Manager at MFEC, spoke as an expert on the solution. This solution combines ITOM (IT Operations Management), ITSM (IT Service Management), and Generative AI, offering flexibility and adaptability to meet the unique needs of various industries. ITOM (IT Operations Management) involves managing an organization’s IT operations, covering the automated discovery of IT infrastructure and services. It also utilizes AI to aggregate issues and relationships, reducing the time needed to identify root causes and ensuring efficient and continuous IT operations. ITSM (IT Service Management) is the management of IT services that enables organizations to provide services quickly, with high quality, and effectively meet business needs. Integrating AI enhances